What is your brand about?
We are gemstones specific brand and provide the most elegant jewelry with value for money focus in order to fulfil your taste and aesthetic needs.
How long does it take for home delivery?
We deliver in stock items within 7 days and others in 2-3 weeks.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a no reply email address.
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do you deliver to PO Box adresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Do i have to pay customs and import charges if i live outside Pakistan?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
I'm new, how do I order?
At Fornasis we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly you need to know your product which you wish to buy and after that simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on email: email@example.com
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Which credit cards do you accept?
We currently accept the following credit cards, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.
What currencies can I use?
Depending on the Fornasis.com site, the currency will display in Pak Rupees (PKR) convertible to any major currencies in the world.
How do I apply a promotional code?
You can add a valid promotion code in the Basket and checkout.
What type of payment method can I use?
We currently support cash on delivery in Pakistan and for International customers any other available online payment method can be used.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do your prices including VAT?
All our online prices include VAT.
Can I get more information on a product?
How can i find my ring size?
Please refer to our size guide
A product is not listed online so can you order for me?
Yes, we will do our best to order the product for you through our special orders team. Feel free to Contact us @https://www.fornasis.com/contact/ to request your product.
Do you make any item to order?
We provide a catalogue of items which can be provided in three weeks on order with 20% reservations. It is a facility to make jewelry perfectly to your needs and sizes.
Can I make an order over the phone?
You can place your order on +92-3408155565, sms and whatsapp.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
Where is my order?
We will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us on Email: firstname.lastname@example.org
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please contact us https://www.fornasis.com/contact/ immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why does my order state available, and then find out I have to wait extra days for delivery?
We sell some item we do not stock, but available to order. This is indicated on the product itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).
Why am I missing an item in my delivery?
We take utmost care to include the specified item in the package in protective material. There could be a number of reasons why an item is missing in your delivery: The item may be delayed due to holidays or national emergencies or if placed just before the weekends.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
How do I return an item?
We normally accept returns within 7 days when the item is found damages, defective or out of specifications. We do not accept returns on made to order items. For information on returning an item please Contact us https://www.fornasis.com/contact/
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
At Fornasis we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to email@example.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on firstname.lastname@example.org